logologo
    logo
    Log in
    Browse help/Subscriptions and billing

    Subscriptions and billing

    Available on: Web · iOS · Android

    On this page

    You can pay for scanr on the web or in the iOS or Android app. Your plan works everywhere you sign in, but you change, cancel and get refunds in the place you bought it. For what each plan includes, see Plans and limits.

    A subscription bought in the app belongs to the App Store or Google Play. Apple or Google bills you, holds your payment details and handles renewals and refunds, so scanr can't change or cancel it for you.

    Tour

    On the web, Account → Plans and Upgrades lists your subscriptions.

    • Platform access: your scanr plan, its Status, its Price, and when it renews or ends.
    • Upgrade or Change plan: pick another plan and see the cost before you confirm.
    • Manage: opens the billing portal, where you update your card, download invoices and cancel.
    • Manage in app: shows instead of the two buttons above when you bought your plan in the App Store or Google Play.
    • API access: a separate add-on for using scanr data from your own code. See the API docs.

    In the app, More → Account shows your Current plan and the buttons to upgrade or manage it.

    Create and configure

    Subscribe

    1. Open Pricing, or Account → Plans and Upgrades and click Upgrade.
    2. Pick a plan and a payment frequency, then click its button.
    3. Pay on the checkout page that opens in a new tab.

    Change plan

    1. Open Account → Plans and Upgrades and click Change plan.
    2. Pick the new plan.
    3. Check the preview and confirm. An upgrade charges the rest of this billing period at the new price, less a credit for the time you already paid for. A downgrade charges nothing today: the unused credit comes off your next invoice.

    Cancel

    1. Open Account → Plans and Upgrades and click Change plan, then pick the free plan.
    2. Choose Cancel at period end to keep your plan until the date shown, or Cancel immediately to end it now.
    3. Click Confirm Cancellation.

    You can also cancel a web plan from Manage. The billing portal cancels at the end of the period.

    A plan canceled at period end shows Canceling and the date it ends. You keep everything until then, and you can reactivate before that date. Cancel immediately ends paid features at once and does not refund the unused part of the period.

    Canceling your scanr plan doesn't touch an API access subscription. Cancel that from its own row.

    Receipts and payment method

    Click Manage on Plans and Upgrades. The billing portal lists your invoices and lets you change your card.

    Refunds

    Restore a store purchase

    If you subscribed in the app and scanr still shows the free plan, open More → Account and tap Restore purchases. Make sure you're signed in to the scanr account you subscribed with.

    Reference

    Where to manage a subscription

    You bought itChange plan or cancelReceipts and refunds
    On the webPlans and Upgrades on the web. In the app, Manage on scanr.ai takes you there.Manage for invoices. Email support for a refund.
    In the App StoreManage subscription in the app, or iPhone Settings → your name → Subscriptions.Apple
    In Google PlayManage subscription in the app, or the Play Store → Payments & subscriptions.Google

    Subscription status

    StatusWhat it means
    ActivePaid and renewing. The row shows the renewal date.
    CancelingCanceled at period end. You keep the plan until the date shown.
    TrialOn a free trial. The row shows when it ends. You can change plan once it does.
    ExpiredEnded. You're on the free plan.
    Not subscribedShown on the API access row when you have no API add-on.

    Tips

    • Change your plan where you pay for it. The app won't sell a store plan to a web subscriber, and the web won't start a checkout for a store subscriber, so you can't end up paying twice.
    • Cancel a store subscription in the store before you delete your account. Deleting the account doesn't stop Apple or Google billing you.
    • Cancel at period end, not immediately, unless you want paid features to stop today. You pay for the period either way.

    Troubleshooting

    IssueCauseSolution
    Change plan opens "Manage your plan in the app".You bought your plan in the App Store or Google Play.Change or cancel it in the app (More → Account → Manage subscription) or in your device's store settings.
    The app says "Your plan is billed through scanr.ai on the web." and shows no upgrade button.You pay for your plan on the web.Tap Manage on scanr.ai, or open Plans and Upgrades on the web, and change it there.
    "Subscriptions unavailable" in the app.The app couldn't load plans from the store.Tap Try again. If it keeps failing, try later or subscribe on the web.
    "Could not start checkout" or "Could not load billing portal."The payment page didn't open.Try again. Allow pop-ups for scanr.ai, since checkout opens in a new tab.
    I paid in the app but scanr still shows the free plan.The app hasn't picked up the purchase, or you're signed in to a different scanr account.Tap Restore purchases on More → Account, signed in to the account you subscribed with.
    I paid on the web but scanr still shows the free plan.The page loaded before the payment finished.Reload Plans and Upgrades. If it still shows the free plan, contact support.
    There's no Change plan button.Your plan is on a free trial.Wait for the trial to end, then change plan.
    I deleted my account and I'm still charged.Your subscription is with Apple or Google, and deleting the account doesn't cancel it.Cancel it in your device's store settings. Ask Apple or Google for a refund.

    Related

    Plans and limitsWhat each plan includes, side by side.Sign in and your accountSign in, change your email and delete your account.TroubleshootingFixes for common problems across scanr.Contact and feedbackReach support, report a problem or suggest a feature.

    Was this page helpful?

    Still stuck?

    Ask scanr AI in the AI Terminal. It answers from this page. Included with Super and Super Pro.