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    Contact and feedback

    Available on: Web · iOS · Android

    On this page

    Write to support when something is broken or you need help with your account or billing. Post on the feedback board when you want scanr to do something new.

    Reference

    You want toGo to
    Get help, or report a bugThe support form, or email [email protected].
    Ask about billing or a refund for a web subscriptionEmail [email protected] from the address on your scanr account.
    Report a wrong or broken AI Terminal answerReport a problem under the reply.
    Suggest a featureThe feedback board. On the web, click Suggest a feature at the bottom of the sidebar.
    See what's plannedThe roadmap. On the web, click Roadmap in the sidebar.
    See what shippedThe changelog.

    A refund for a subscription you bought in the App Store or Google Play comes from Apple or Google, not scanr. See Subscriptions and billing.

    Create and configure

    Contact support

    1. Open scanr.ai/contact/support.
    2. Fill in Full name, Work email and How can we help?
    3. Click Send message.

    To get a fix faster, include:

    • the email address on your scanr account
    • where it happened: the web (and which browser), iPhone or Android
    • what you did, what you expected and what happened instead
    • the exact error message, or a screenshot

    Report a problem in the AI Terminal

    The AI Terminal is part of Super and Super Pro. Its report reaches the team with a reference to the reply, so they can see what went wrong.

    1. Under the reply that went wrong, select Report a problem. It's there on the web and in the app.
    2. Under What happened?, describe the problem. This is optional.
    3. Tick Include my chat messages so we can reproduce this if you're happy to share the chat.
    4. Select Send report.

    Your chat messages stay out of the report unless you tick the box.

    Troubleshooting

    IssueCauseSolution
    The support form says "Could not send your message."The form couldn't reach scanr.Try again, or email [email protected].
    "Couldn't send your report" in the AI Terminal.The report didn't reach scanr.Wait a moment and select Send report again.
    Send message does nothing.A field is missing or invalid. The message needs at least 10 characters.Fix the field marked in red and send again.

    Related

    TroubleshootingFixes for common problems across scanr.Sign in and your accountSign in, change your email and delete your account.Subscriptions and billingSubscribe, change plan, cancel and get receipts.

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    Still stuck?

    Ask scanr AI in the AI Terminal. It answers from this page. Included with Super and Super Pro.