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    Sign in and your account

    Available on: Web · iOS · Android

    On this page

    scanr has no passwords. You sign in with a one-time code or link sent to your email, or with Google or X on the web. One account works on the web and in the iOS and Android apps, with the same saved scans, watchlists and plan.

    Tour

    • Sign in with Google and Sign in with X: sign in with that account. Web only.
    • Continue with email: opens an email field. scanr emails you a sign-in link and a 6-digit code.

    Create and configure

    Sign in or sign up

    1. Go to scanr.ai/login, or scanr.ai/signup for a new account.
    2. Click Sign in with Google or Sign in with X, or click Continue with email, type your email and click Continue with email again.
    3. For email, open the message scanr sends. Either click the link and then Sign in to Scanr.ai, or type the 6-digit code into the screen that says Check your email for a confirmation link!

    The log-in page only signs in accounts that exist. If it says it couldn't find an account for your email, click Sign up instead. The app creates an account the first time you sign in with a new email.

    A link or code works once. When you resend, only the newest email works.

    The link and the code are one sign-in

    An email from a web sign-in holds a link and a code. Use either one and the other stops working. A link opened on your phone signs you in to the website in your phone's browser, not the app. An email you request from the app holds only a code, so type it into the app.

    Sign in on web and mobile

    Use the same email address on both. If you signed up on the web with Google or X, sign in to the app with that Google or X account's email address. Your email shows under Account → Profile on the web.

    Link Google or X to your account

    scanr links a Google or X sign-in to your account by itself when that account uses the same verified email. To see or remove the methods on your account:

    1. Open Account → Settings.
    2. Find Connected accounts. Each sign-in method is listed with its email.
    3. Click Disconnect next to one to remove it. You can reconnect it later by signing in with it again.

    You can't disconnect your only sign-in method. Add another one first so you don't lock yourself out.

    Change your email

    1. Open Account → Profile.
    2. Under Email address, type the new address. scanr tells you if another account already uses it.
    3. Click Save, then confirm the change from the email scanr sends you.

    Sign out

    Click your avatar, then Sign out.

    Delete your account

    Deleting your account removes it and everything in it: saved scans and their history, watchlists, dashboards, alerts and API tokens. It can't be undone, and support can't restore it.

    1. Open Account → Settings.
    2. Under Danger zone, click Delete account.
    3. Type delete forever and confirm.

    Cancel a store subscription first

    Deleting your account cancels a subscription you bought on the web right away. It does not cancel one you bought in the App Store or Google Play: Apple or Google keeps billing you until you cancel it in the store. See Subscriptions and billing.

    Troubleshooting

    IssueCauseSolution
    The sign-in email never arrived.It went to spam, or it is still on its way.Check spam and promotions folders. Wait for the countdown, then click Resend (web) or Didn't get it? Resend code (app). Only the newest email works.
    "There was a problem authenticating."The link expired, was already used, or a newer email replaced it.Go back to log in and request a new email.
    The app says "That code didn't work."The code was mistyped or expired, or you opened the email's link, which uses up the code.Tap Didn't get it? Resend code and type the new code without opening any link.
    "Too many attempts" or "Too many email attempts".You asked for several emails or codes in a short time.Wait a few minutes and try again.
    "We couldn't find an account for" your email.The log-in page only signs in existing accounts, and no account uses that email.Click Sign up instead, or sign in with the email or Google or X account you signed up with.
    "Please confirm your email to continue."Your account's email isn't confirmed yet.Open the most recent confirmation email from scanr and follow its link.
    I can't disconnect a sign-in method.It is the only one on your account.Sign in once with another method, such as Google, then disconnect the first.
    I signed in on my phone and see an empty account.You used a different email from the one on your web account, so the app made a new account.Sign out, then sign in with the email shown under Account → Profile on the web.

    Related

    Subscriptions and billingSubscribe, change plan, cancel and get receipts on the web or in the stores.TroubleshootingFixes for common problems across scanr.Contact and feedbackReach support, report a problem or suggest a feature.

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    Ask scanr AI in the AI Terminal. It answers from this page. Included with Super and Super Pro.